Welcome to The First State Bank Online!
Important Details to Know About Your New FSB EMV Chip Debit Card:
As many of you have already noticed, the First State Bank has made the change to EMV chip debit cards. These cards will carry the increased security features when used to make purchases with merchants and ATMs that have the ability to accept them.
KANSAS CUSTOMERS: (Norton, Plainville, Hill City & Hoxie Branches)
If you have not already received your new card, you should be receiving it very soon.Your new card has a NEW: 16-DIGIT NUMBER, EXPIRATION DATE, and 3-DIGIT CODE ON THE BACK. Although it has new information, it will still work with all of your existing First State Bank Deposit accounts, but if you had any automatic payment arrangements tied to your previous card, you will have to update the company or merchant with your new information. Additionally, contrary to the information enclosed with your new card, your PIN number has NOT CHANGED and you will NOT be receiving a new PIN number in the mail.
To activate your new card you may do it in the following ways:
Call your First State Bank branch and have us activate it for you
Call the 800-number listed on the sticker on the front of your new card
Perform an ATM withdrawal or balance inquiry at any ATM (fees may apply to withdrawals at non-FSB ATMs)
NEBRASKA CUSTOMERS: (Holdrege Branch)
If you have not already received your new card, you should be receiving it very soon.Your new card will have the SAME 16-digit number & PIN number, but we ask that you please be aware that the EXPIRATION DATE AND 3-DIGIT CODE ON THE BACK HAVE CHANGED. Although it has new information, it will still work with all of your existing First State Bank Deposit accounts, but if you had any automatic payment arrangements tied to your previous card, you will have to update the company or merchant with your new information.
To activate your new card you MUST call your First State Bank branch.
NEBRASKA HSA ACCOUNT CUSTOMERS: (Holdrege Branch)
If you have not already received your new card, you should be receiving it very soon.Your new card has a NEW: 16-DIGIT NUMBER, EXPIRATION DATE, and 3-DIGIT CODE ON THE BACK. The PIN number has NOT CHANGED. Although it has new information, it will still work with all of your existing First State Bank Deposit accounts, but if you have any automatic payment arrangements tied to your card, you will have to update the companyor merchant with your new information.
To activate your new card you MUST call your First State Bank branch.
Important Notice to FSB Debit Card Users
If you lose your debit card or suspect fraud on your account during non-banking hours, please contact Tranfund, our card issuer, at 1.800.791.2525 for after hours assistance.
Important Notice to Online Banking Users
As we hope you are already aware, Microsoft has discontinued their Windows XP product. Due to increased security concerns and updates to our online banking product, computers running Windows XP may not be able to connect to our product at some point in the near future.
We encourage you to update your operating system and/or hardware to support a new operating system as soon as possible. This is not just due to the incompatibility issue, but for the overall increased security for all of your computer usage.
Our Roots Are In Customer Service
We are proud to offer a wide range of products to serve all of your personal & business needs. Take a look around to learn more about how we can help accomplish your financial goals.
NOTICE: The First State Bank has been notified of several phishing incidents in the area. In each of the incidents the individual was contacted by telephone and was asked to provide their VISA check card information to verify. The First State Bank will never contact you by telephone or any other electronic means to verify your personal or account information. If you are contacted please do not provide any personal or account information and notify your First State Bank Branch immediately of the phishing attempt.
Please Click Here for a video with important information from the FDIC about Identity Theft.
Please click the following link to go to the FDIC's Electronic Deposit Insurance Estimator (EDIE)
https://www.fdic.gov/edie/index.html
EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to a depositor's specific group of deposit accounts—what's insured and what portion (if any) exceeds coverage limits at that bank. EDIE also allows the user to print the report for their records.
REMINDER
The First State Bank will never prompt you, by email or popup box, to download any certificates or click on any links requesting any additional information from you. All that is required to login to our online banking system is the login information provided to you by The First State Bank, in person or over the telephone.
UNLAWFUL INTERNET GAMBLING ENFORCEMENT ACT NOTICE
Transactions restricted by the Unlawful Internet Gambling Enforcement Act of 2006 (UIGEA) are prohibited from being processed through commercial accounts. This prohibition became effective on January 19, 2009, with mandatory compliance required by June 1, 2010.
As defined in Regulation GG, unlawful internet gambling means to “place, receive or otherwise knowingly transmit a bet or wager by any means which involves the use, at least in part, of the internet where such bet or wager is initiated, received or otherwise made.” These restricted transactions are prohibited from being processed through an account or banking relationship with the bank. If you do engage in an internet gambling business and open a new account with us, we will ask that you provide evidence of your legal capacity to do so.
Please contact the bank if you would like additional information on UIGEA or Regulation GG. |